What you'll learn

Here's everything covered in the course

  • 1

    Introduction

    • Before we begin...
  • 2

    App fluency

    • Settings

    • Settings quiz

    • Dashboard

    • Dashboard quiz

    • Accounts and Schedule

    • Accounts and schedule quiz

    • Collect

    • Collect quiz

    • Contacts

    • Contacts quiz

    • App fluency survey
  • 3

    Workflow Certification

    • Basic set up

    • Basic set up quiz

    • Smart vs. Regular

    • Smart vs. Regular quiz

    • Writing reminders

    • Writing reminders quiz

    • Workflow changes

    • Workflow changes quiz

    • Workflow certification survey
  • 4

    Call Console Certification

    • Call Queue

    • Call queue quiz

    • Overview of the Call console

    • Overview of the Call console quiz

    • Phone calls

    • Phone calls quiz

    • Notes and queries

    • Notes and queries quiz

    • Skip-tracing

    • Skip-tracing quiz

    • Invoices in Call console

    • Invoices in Call console quiz

    • Call report

    • Call report quiz

    • Call Console certification survey
  • 5

    Secrets to calling success

    • Psychology of Debtors

    • Before calling

    • Making your calls

    • Dealing with disputes

    • Secrets to calling success survey